91jili Frequently Asked Questions

Account & Registration

How do I create a 91jili account?

Creating a 91jili account is quick and easy. Click the registration button on our homepage, provide your full name, email address, mobile number, date of birth, and residential address. You must be 21 years or older to register. After submitting your details, verify your email and mobile number. Complete the KYC process by uploading a valid government-issued ID such as a Philippine passport, driver's license, or UMID card. Once verified, you can deposit funds and start playing.

What documents do I need for KYC verification at 91jili?

91jili requires valid government-issued identification to verify your identity and age. Accepted documents include Philippine passport, driver's license, UMID (Unified Multi-Purpose ID), postal ID, voter's ID, or national ID. Upload a clear photo or scan showing your full name, photo, date of birth, and ID number. Verification typically takes 24-48 hours. You cannot withdraw winnings until KYC is complete, though you can deposit and play immediately after registration.

I forgot my 91jili password. How do I reset it?

Click the "Forgot Password" link on the 91jili login page. Enter the email address or mobile number associated with your account. We'll send a password reset link to your email or an OTP to your mobile. Follow the instructions to create a new password. If you don't receive the reset email within 5 minutes, check your spam folder. For further assistance, contact our 24/7 customer support via live chat.

Can I have multiple 91jili accounts?

No. 91jili strictly prohibits multiple accounts per person. Our Terms and Conditions allow only one account per individual, household, IP address, and device. Multiple accounts are considered a violation and may result in account suspension, forfeiture of funds, and permanent ban. If you've accidentally created duplicate accounts, contact support immediately to resolve the issue before it's flagged by our security systems.

How do I close my 91jili account?

To close your 91jili account, contact our customer support team via live chat or email with your request. Withdraw any remaining balance before closure, as closed accounts cannot access funds. If you're concerned about problem gambling, consider using our self-exclusion tool instead, which provides structured cooling-off periods and links to PAGCOR responsible gaming resources. Account closures are typically processed within 48 hours and are permanent.

Deposits & Withdrawals

What is the minimum deposit amount on 91jili?

The minimum deposit on 91jili is ₱100 for most payment methods including GCash, Maya (PayMaya), and bank transfers. This low threshold makes 91jili accessible to casual players across Manila, Cebu, Davao, and throughout the Philippines. Some payment channels may have slightly different minimums, which are displayed during the deposit process. There is no maximum deposit limit, making 91jili suitable for high-rollers as well.

How do I deposit using GCash on 91jili?

Log in to your 91jili account and navigate to the Cashier or Deposit section. Select GCash as your payment method and enter the amount you wish to deposit (minimum ₱100). You'll be redirected to the GCash payment gateway. Log in to your GCash account, confirm the transaction, and authorize payment. Funds appear in your 91jili account instantly in most cases. GCash is the most popular deposit method among Filipino players due to its speed and convenience.

Does 91jili accept bank transfers from BPI, BDO, or Metrobank?

Yes, 91jili accepts bank transfers from major Philippine banks including BPI, BDO, Metrobank, UnionBank, Security Bank, and more. Select "Bank Transfer" in the deposit section, choose your bank, and follow the provided instructions. Bank deposits may take 15 minutes to 2 hours to reflect in your account depending on the bank's processing time. For faster deposits, we recommend using GCash, Maya, or online banking instant transfer options.

Are there any deposit fees on 91jili?

91jili does not charge deposit fees on most payment methods including GCash, Maya, bank transfers, and cryptocurrency. However, your payment provider (bank or e-wallet) may impose their own transaction fees. Check with your bank or payment service for their fee structure. We display any applicable fees transparently during the deposit process so you know the exact amount that will be credited to your gaming account.

How long do withdrawals take on 91jili?

Withdrawal processing times vary by method. GCash and Maya withdrawals are typically processed within 15 minutes to 2 hours during business hours. Bank transfers take 1-3 business days depending on the receiving bank. Cryptocurrency withdrawals are usually processed within 30 minutes to 2 hours. First-time withdrawals may take slightly longer due to additional security verification. All withdrawal requests are reviewed for compliance with our Terms and Conditions and anti-money laundering policies.

What is the minimum withdrawal amount at 91jili?

The minimum withdrawal amount on 91jili is ₱200 for e-wallets like GCash and Maya, and ₱500 for bank transfers. You must have completed KYC verification before making your first withdrawal. There is a maximum withdrawal limit per transaction and per day, which varies by VIP level. Higher VIP tiers enjoy increased withdrawal limits and faster processing. Check your account dashboard for your current limits.

Why is my 91jili withdrawal delayed?

Withdrawal delays can occur for several reasons: incomplete KYC verification, first-time withdrawal requiring additional security checks, pending bonus wagering requirements, suspicious activity flagged by security systems, or high withdrawal volumes during peak hours. Contact 91jili customer support via live chat with your transaction reference number for specific information about your withdrawal. Most delays are resolved within 24 hours once any required verifications are completed.

Games & Gameplay

What types of games are available on 91jili?

91jili offers a comprehensive gaming library featuring JILI slots (with hundreds of titles including Fortune Gems, Golden Empire, and Super Ace), live dealer casino games (baccarat, blackjack, roulette, sic bo), sports betting (covering PBA basketball, NBA, boxing, UFC, football, and esports), bingo, fishing games, crash games, and table games. All games are optimized for mobile play on iOS and Android devices, allowing Filipino players to enjoy gaming on the go from anywhere in the Philippines.

Are 91jili games fair and random?

Yes. All games on 91jili use certified Random Number Generator (RNG) technology that ensures fair and unpredictable outcomes. Our game providers are licensed and audited by independent testing laboratories. Live dealer games are broadcast in real-time from professional studios with physical cards, wheels, and dice, eliminating any possibility of manipulation. 91jili operates under gaming regulations and maintains transparent RTP (Return to Player) percentages for all slots and table games.

Can I play 91jili games on my mobile phone?

Absolutely. 91jili is fully optimized for mobile play on both iOS and Android devices. Access our platform directly through your mobile browser without downloading any app. All features—deposits, withdrawals, live chat support, game library, and account management—work seamlessly on smartphones and tablets. Whether you're in Manila, Cebu, Davao, or anywhere in the Philippines with internet connection, you can enjoy 91jili games on your mobile device.

What is RTP and how does it work on 91jili slots?

RTP (Return to Player) is the percentage of total wagered money that a slot game pays back to players over time. For example, a 96% RTP slot returns ₱96 for every ₱100 wagered in the long run. 91jili slots typically have RTPs ranging from 94% to 98%. RTP is calculated over millions of spins, so individual sessions can vary significantly. Check each game's information panel to see its specific RTP before playing.

Bonuses & Promotions

What is the 91jili welcome bonus for new players?

91jili offers new Filipino players a generous welcome bonus package that typically includes a deposit match bonus and free spins on selected JILI slots. The exact offer varies by promotion period, so check our promotions page for current details. Welcome bonuses are subject to wagering requirements (usually 20x to 35x) before winnings can be withdrawn. To claim your welcome bonus, register a new account, complete KYC verification, and make your first qualifying deposit.

How do wagering requirements work on 91jili bonuses?

Wagering requirements specify how many times you must wager the bonus amount before you can withdraw winnings. For example, a ₱500 bonus with 30x wagering requires ₱15,000 in total bets (₱500 × 30) before withdrawal. Different games contribute differently toward requirements: slots usually contribute 100%, while table games may contribute 10-20%. Wagering requirements must be completed within the specified time period (typically 30 days). Check each bonus's Terms and Conditions for specific details.

Does 91jili have a VIP or loyalty program?

Yes. 91jili operates a multi-tier VIP program that rewards loyal Filipino players with exclusive benefits including higher withdrawal limits, faster processing times, dedicated account managers, birthday bonuses, cashback offers, and invitations to special promotions. VIP status is earned through consistent gameplay and deposit activity. The more you play, the higher your VIP tier and the better your rewards. Check the VIP section in your account dashboard to track your progress.

Safety & Responsible Gaming

Is 91jili licensed and legal in the Philippines?

91jili operates in compliance with Philippine gaming regulations and maintains licensing standards appropriate for online casino and sports betting operations serving Filipino players. We adhere to responsible gaming practices aligned with PAGCOR guidelines. Players must be 21 years or older to participate. 91jili implements KYC procedures, anti-money laundering protocols, and responsible gaming tools including deposit limits and self-exclusion to ensure a safe and legal gaming environment.

What responsible gaming tools does 91jili offer?

91jili provides comprehensive responsible gaming tools to help Filipino players stay in control. Set daily, weekly, or monthly deposit limits; configure loss limits; activate session time reminders; request cooling-off periods (24 hours to 30 days); or use self-exclusion (6 months to permanent). Access these tools in your account settings under Responsible Gaming. We also provide links to PAGCOR's Responsible Gaming Program, Gamblers Anonymous Philippines, and crisis hotlines for players who need professional support.

How do I self-exclude from 91jili?

To self-exclude from 91jili, contact our customer support team via live chat or email and request self-exclusion. Choose a period: 6 months, 1 year, 2 years, 5 years, or permanent. Once activated, you will be locked out of your account, unable to deposit or play, and removed from all promotional communications. Self-exclusion cannot be reversed during the chosen period. Withdraw any remaining balance before activating self-exclusion. We also recommend enrolling in PAGCOR's national self-exclusion registry.

Can players under 21 years old play on 91jili?

No. 91jili strictly enforces the legal gambling age of 21 years in the Philippines. All players must verify their age with government-issued ID during KYC. Underage gambling is illegal, and any accounts found to belong to minors will be permanently closed with all funds forfeited. Parents and guardians should use parental control software to prevent minors from accessing online gambling sites. If you discover a minor has accessed 91jili, contact us immediately.

How do I contact 91jili customer support?

91jili customer support is available 24/7 via live chat directly on our website. Simply click the chat icon in the bottom corner to connect with a support agent instantly. For non-urgent inquiries, you can also reach us via email. Our support team speaks English and is trained to assist with account issues, deposits, withdrawals, bonuses, game questions, and responsible gaming tools. Average response time for live chat is under 2 minutes.

What should I do if I encounter a technical issue with a game on 91jili?

If you experience technical issues such as games not loading, frozen screens, or disconnections during play on 91jili, first try refreshing your browser and clearing cache and cookies. Ensure you have a stable internet connection. If the problem persists, contact our 24/7 customer support via live chat with details including your username, the game name, and a description of the issue. Our technical team will investigate and resolve the problem. Any affected bets will be reviewed and credited if necessary.