91jili Privacy Policy – Your Data Protection Rights

1. Information We Collect

91jili collects various types of personal information to provide you with a secure, personalized gaming experience and to fulfill our legal and regulatory obligations. The categories of information we collect include:

Account Registration Information:

• Full name as it appears on your government-issued identification
• Date of birth to verify you meet the minimum age requirement of 21 years
• Residential address including city, province, and postal code
• Email address for account communications and verification
• Mobile phone number for security verification and account recovery
• Username and encrypted password for account access
• Government-issued ID documents (such as Philippine passport, driver's license, or UMID card) for identity verification

Financial and Transaction Information:

• Payment method details including GCash, Maya, bank account information, or cryptocurrency wallet addresses
• Deposit and withdrawal transaction history including amounts, dates, and payment methods used
• Wagering activity including bets placed, games played, and winnings received
• Bonus and promotional participation records

Technical and Usage Information:

• IP address and approximate geographic location
• Device information including device type, operating system, and browser type
• Session duration, pages visited, and gameplay patterns
• Cookie data and similar tracking technologies
• Communication records with customer support including chat logs and email correspondence

Responsible Gaming Information:

• Deposit limits, loss limits, and session time limits you set
• Self-exclusion requests and cooling-off period preferences
• Records of responsible gaming interventions or communications

2. How We Use Your Information

91jili uses your personal information for specific, legitimate purposes that are necessary to provide our services and maintain platform integrity. We process your data for the following purposes:

Account Management and Service Delivery:

• Creating and maintaining your player account
• Verifying your identity and age to comply with legal requirements
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, and promotional offers
• Communicating important account information, transaction confirmations, and service updates

Security and Fraud Prevention:

• Detecting and preventing fraudulent transactions, money laundering, and other illegal activities
• Monitoring gameplay for patterns that violate our Terms and Conditions
• Protecting against unauthorized account access and cyber threats
• Investigating disputes, complaints, and potential breaches of our policies
• Maintaining audit trails for security and compliance purposes

Legal and Regulatory Compliance:

• Complying with Philippine gaming regulations and anti-money laundering laws
• Responding to lawful requests from government authorities, law enforcement, or courts
• Maintaining records required by gaming regulators and financial authorities
• Verifying that players are not on self-exclusion lists or prohibited from gambling

Marketing and Customer Experience:

• Sending promotional offers, bonuses, and special event notifications (with your consent)
• Personalizing game recommendations based on your preferences and activity
• Conducting customer satisfaction surveys and collecting feedback
• Analyzing platform usage to improve our services, identify technical issues, and optimize performance

Responsible Gaming Support:

• Implementing deposit limits, loss limits, and other responsible gaming controls you request
• Monitoring gameplay for signs of problem gambling behavior
• Providing self-exclusion services and supporting cooling-off periods
• Offering resources and referrals to responsible gaming support organizations

3. Information Sharing and Disclosure

91jili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers and partners under the following circumstances:

Service Providers and Business Partners:

• Payment processors (GCash, Maya, banks, cryptocurrency networks) to process deposits and withdrawals
• Game software providers to deliver casino games and sports betting platforms
• Identity verification services to confirm your age and identity
• Customer support platforms and communication tools
• Cloud hosting and data storage providers
• Analytics and performance monitoring services

All service providers are bound by contractual obligations to protect your data and use it only for the specific purposes we authorize. We conduct due diligence on third-party vendors to ensure they maintain appropriate security standards.

Legal and Regulatory Authorities:

We may disclose your information to government agencies, law enforcement, gaming regulators, or courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas
• Cooperate with anti-money laundering investigations or gaming regulatory inquiries
• Protect the rights, property, or safety of 91jili, our players, or the public
• Enforce our Terms and Conditions or investigate potential violations

Business Transfers:

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.

4. Data Security Measures

91jili employs industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data stored in our databases is encrypted using advanced encryption standards (AES-256).
• Access Controls: Personal information is accessible only to authorized personnel who require access to perform their job functions. Access is granted on a need-to-know basis and is protected by multi-factor authentication.
• Secure Infrastructure: Our servers and databases are hosted in secure data centers with physical access controls, environmental protections, and continuous monitoring.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security gaps.
• Employee Training: All 91jili staff members receive training on data protection principles and security best practices.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and mitigate security breaches if they occur.

While we implement robust security measures, no system is completely immune to risk. Players also play a role in protecting their accounts by choosing strong passwords, not sharing login credentials, and logging out after each session, especially on shared devices.

5. Data Retention

91jili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory retention requirements. Specific retention periods include:

• Active Accounts: Information is retained for the duration of your account's active status plus any applicable regulatory retention period.
• Closed Accounts: After account closure, we retain transaction records, identification documents, and gameplay history for a minimum of five years to comply with Philippine anti-money laundering regulations and gaming oversight requirements.
• Marketing Communications: If you unsubscribe from promotional emails, we retain your email address on a suppression list to honor your opt-out preference.
• Legal Claims: Information relevant to legal disputes, investigations, or regulatory proceedings is retained until the matter is fully resolved.

Once the retention period expires and no legal obligation requires us to keep the data, we securely delete or anonymize your personal information.

6. Your Privacy Rights

Under Philippine data protection law, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You can request corrections to inaccurate or incomplete information in your account.
• Right to Erasure: In certain circumstances, you may request deletion of your personal information, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we limit how we use your information under certain conditions.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
• Right to Object: You may object to certain types of data processing, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer through the support channels listed on our platform. We will respond to your request within the timeframe required by Philippine law (typically 15 working days). Please note that some requests may be subject to verification of your identity to prevent unauthorized access to your information.

7. Cookies and Tracking Technologies

91jili uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you when you return to our site. We use the following types of cookies:

• Essential Cookies: Required for basic site functionality, account login, and security.
• Performance Cookies: Collect anonymous data about how visitors use our site to help us improve performance.
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your activity to deliver relevant advertisements and measure campaign effectiveness (used only with your consent).

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of the 91jili platform. For more information about how we use cookies, please refer to our Cookie Policy available on the website.

8. International Data Transfers

91jili primarily serves Filipino players and stores data within the Philippines or in secure cloud infrastructure with servers located in jurisdictions that provide adequate data protection standards. In some cases, your information may be transferred to service providers located outside the Philippines. When we transfer data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses, adequacy decisions, or other mechanisms recognized under Philippine law to protect your information.

9. Children's Privacy

91jili services are intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that a minor has provided personal information or created an account, we will immediately close the account, delete the information, and forfeit any funds in accordance with our Terms and Conditions. Parents or guardians who believe their child has accessed our services should contact us immediately.

10. Changes to This Privacy Policy

91jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through prominent notice on our website or via email to registered players. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the 91jili platform after changes are posted constitutes your acceptance of the updated policy.